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How to Obtain Support

How to get support from MxToolbox, the email addresses we use, and expectations of support.

Support Levels

MxToolbox provides three levels of support:

  • Free Users are encouraged to submit bugs, provide feedback on tools, or request more information about their accounts or paid tools. We do NOT provide blacklist delisting assistance to Free Users.

  • Paid Customers can expect support for paid and free tools in English and during normal business hours. This may include issues with Blacklisting, Monitoring or Delivery Center, and typical email delivery issues.
  • Managed Services Customers can open a Support Ticket or request a meeting with their dedicated support representative. Managed Services customers receive direct, live support and regular 1-on-1 email delivery reviews.

Requesting Support

To request Support, you should open a Support Ticket. We use tickets to ensure your issue is addressed in a timely manner and properly connected to your MxToolbox account to be routed to the correct Support Level.

Note: MxToolbox does NOT have dedicated Sales or Support email addresses, so communication should be submitted via the ticket form.