If you are receiving alerts for your Mailflow monitor and you are still able to send and receive email, chances are we did not receive a test message back to our system.
Click on the monitor and let it populate in the right window of the page. Under the graph you will see Outages | History | Pings | Edit > Click on Pings.
There are two (2) different results under the Pings table.
- A message with a Green Check is a successful message returned to us. You can click on the details link and it will provide you the full headers and more information about the test message.
- A message with a Red X on it is a failed message. If you click on Error, this will show you the test message's subject.
If the message is failing:
- Use the message subject to check that it is not being filtering by an inbound appliance or spam software.
- Use the message subject to check your outbound SMTP logs to see if the message is leaving your gateway.